TERMS & CONDITIONS - RETURN POLICY

Updated May 22nd, 2008 ~ 2:30pm PST

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and uses of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Order Delivery Policy

For orders paid with Credit Card

CHIEFPICK.COM only ships orders to addresses that match with credit card company's record.

For orders paid with Pay Pal

CHIEFPICK.COM only ships orders to confirmed addresses with PAYPAL.

For all orders received by CHIEFPICK.COM

CHIEFPICK.COM only charges 1 time 1 way delivery fee for every order. Therefore for these special cases:

• In the case customer gives wrong address to our system:
  • CHIEFPICK.COM reserves the right to extra charge customer the amount of $20 or 5% (whichever is greater) to change/update the address with the shipping courier.
• In the case customer refuses shipment with/without prior notification:
  • CHIEFPICK.COM will not refund any shipping and handling charge for the order. There will be a 15% restocking fee for the item that is returned from original/new condition.
• In the case item got send back to us and a re-delivery requested:
  • Customer of CHIEFPICK.COM is responsible for the new shipping charge for CHIEFPICK.COM to re-ship the order.
• In the case item got send back to us and customer request a refund.
  • There will be a 15% re-stocking fee. CHIEFPICK.COM will not refund any shipping fee for any reason.

Order Delivery Policy for Hawaii and Alaska Customers

CHIEFPICK.COM ships products to Hawaii and Alaska. Please choose the Hawaii or Alaska shipment option that has been provided. For fix shipping products,CHIEFPICK.COM will charge an additional handling fee of $15 plus the cost of shipping.

Order Delivery Policy for military APO/FPO Customers

APO/FPO orders are welcome! But we will charge $5 for handling fee.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of CHIEFPICK.COM. The collective work includes works that are licensed to CHIEFPICK.COM. Copyright 2003, CHIEFPICK.COM ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with CHIEFPICK.COM or purchasing CHIEFPICK.COM products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with CHIEFPICK.COM or to purchase CHIEFPICK.COM products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by CHIEFPICK.COM. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of CHIEFPICK.COM used in the site are trademarks or registered trademarks of CHIEFPICK.COM and its respective owners.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. Warranty is provided by product manufacturers. To the fullest extent permissible pursuant to applicable law, CHIEFPICK.COM disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. CHIEFPICK.COM does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. CHIEFPICK.COM does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

$(CmpanyNameLegal) shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if CHIEFPICK.COM has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a CHIEFPICK.COM product is mistakenly listed at an incorrect price, CHIEFPICK.COM reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. CHIEFPICK.COM reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, CHIEFPICK.COM shall issue full credit refund to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by CHIEFPICK.COM without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

CHIEFPICK.COM may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to CHIEFPICK.COM.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of CHIEFPICK.COM products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of CHIEFPICK.COM products) must be commenced within one (1) year after the claim or cause of action arises. CHIEFPICK.COM's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. CHIEFPICK.COM may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a CHIEFPICK.COM or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

CHIEFPICK.COM does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, CHIEFPICK.COM is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, CHIEFPICK.COM reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to CHIEFPICK.COM in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless CHIEFPICK.COM, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, CHIEFPICK.COM may link to sites operated by third parties. However, even if the third party is affiliated with CHIEFPICK.COM, CHIEFPICK.COM has no control over these linked sites, all of which have separate privacy and data collection practices, independent of CHIEFPICK.COM. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, CHIEFPICK.COM seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Shipping Cost

CHIEFPICK.COM does not provide service to delivery. All deliveries are done by USPS, FEDEX, UPS or DHL. Please understand that shipping cost is based on the rate of these shipping companies. Therefore CHIEFPICK.COM will not return any shipping cost for any reason.
Our Shipping cost is vary depending on the product. Some products have regular shipping cost, fixed shipping cost and some have free shipping depending on promotion. Please choose the correct shipping option that fit your preferences.

CHIEFPICK.COM RETURN GUIDELINES

All Return merchandise must be shipped to:
CHIEFPICK.COM - RMA Department.
18350 E. San Jose Ave.
City of Industry, CA 91748
PH: 626-965-0717
FAX: 626-965-0718

CHIEFPICK.COM RETURN POLICY

All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department or clicking the "My Account" button in the top-right hand corner of our web page.

Please save all packaging and accessories for any item that is returned to CHIEFPICK.COM. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for CHIEFPICK.COM to process your RMA. A deduction will be applied on the value of the missing items. An item returned for a replacement may be repaired or replaced at CHIEFPICK.COM's discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through CHIEFPICK.COM are subject to our Policy and Agreement. Physically damaged items cannot be returned.

Standard CHIEFPICK.COM Return Policy

Products sold by CHIEFPICK.COM are covered by our Standard Return Policy, unless otherwise indicated. Merchandise under our Standard Return Policy may be returned within 30 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) number.

Many manufacturers offer additional factory coverage; you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.

Chiefpick does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Chiefpick.com, we will replace the item and ship the replacement to you at no charge. Chiefpick.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

Limited 30-Day CHIEFPICK.COM Return Policy

Products that state "This item may be returned for a replacement or refund within 30 days only" must be returned to CHIEFPICK.COM within 30 days of the invoice date.

• Products that may be returned for a refund are subject to 15% restocking fee.
• CHIEFPICK.COM reserved the right to do refund by crediting back customer's Credit Card, or sending a refund by check.
• Products in this category that are labeled as Non-Refundable (or similar labeling) may only be returned for a replacement.

Limited 30-Days CHIEFPICK.COM Replacement Policy.

CHIEFPICK.COM is not responsible in shipping of any products from CHIEFPICK.COM customers back to CHIEFPICK.COM warehouse for any reasons. Customers are responsible to ship the products back to CHIEFPICK.COM in order for chiefpick to be able to send out a replacement to customers. All Replacement will be ship-out from CHIEFPICK.COM warehouse only after the defective or original products received by CHIEFPICK.COM inside CHIEFPICK.COM facilities.

Manufacturer's (End-User) Warranties

CHIEFPICK.COM does not offer any extended warranties. However, many of the products available through CHIEFPICK.COM are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website. Manufacturers' warranties can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy from the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item. More specific CHIEFPICK.COM return policies are designated for the item categories listed below.

CHIEFPICK.COM RETURN POLICY FOR MANUFACTURER (END-USER) WARRANTY ITEMS:

OEM CPUs

• Refund period: 7 days from original invoice date.
• Replacement period: 15 days from original invoice date.

Retail CPUs

• Refund period: 7 days from the original invoice date.
• Replacement period: 15 days from original invoice date.

Additional Notes Regarding CPUs

• Buyers requesting a refund have to pay a 15% restocking fee.
• CHIEFPICK.COM will not cross-ship replacement CPUs.
• Physically damaged CPUs cannot be returned to CHIEFPICK.COM, including physical damage due to improper installation.

Notebook and Tablet PCs

• Notebook/Tablet PCs are not returnable to CHIEFPICK.COM. Please contact manufacturer for replacement or refund

Consumable Items

• Consumable items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. may only be returned if the product is unopened.

Software

• Retail Boxed software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed. Opened retail boxed software can only be returned for replacement if it is defective or damaged. You may exchange defective software for an identical replacement by contacting CHIEFPICK.COM Customer Service and acquiring an RMA number. No software returns will be accepted after 30 days. All OEM software including Operating Systems is non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. CHIEFPICK.COM is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Televisions 20" and Larger

• Televisions 20 inches and larger cannot be returned to CHIEFPICK.COM. Therefore, you are urged to carefully examine the box your television ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises.

All other products

• All other product are covered with our 30 days warranty. Most products come with Manufacture warranty. Manufacture warranty varies by manufactures. Please check manufacture's website for details.

Manufacturer-Recertified and Open-Box Items

CHIEFPICK.COM often sells items that are listed as "manufacturer recertified" or "open-box." Because these items are sold at greatly reduced prices, they bear a limited 15-day refund-only return policy through CHIEFPICK.COM. CHIEFPICK.COM cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including (but not limited to) scratches, dings or dents. Should these items prove defective following their purchase, the buyer (not the manufacturer, distributor, or CHIEFPICK.COM) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by our 30-day satisfaction guarantee.

ADDITIONAL RMA TERMS

Physical Damage Policy

Physically damaged items cannot be returned to CHIEFPICK.COM.

Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.

CHIEFPICK.COM encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your CHIEFPICK.COM return policy.

If you return any physically damaged item to CHIEFPICK.COM, the item will be returned to you at your expense.

LCD Dead-Pixel Policy

CHIEFPICK.COM sells many products such as Notebooks and Monitors that feature LCD (Liquid Crystal Display) screens. CHIEFPICK.COM adheres to the dead-pixel policy that is observed by the majority of our manufacturers. In order to declare any product with an LCD screen "defective" and eligible for replacement or refund through any applicable CHIEFPICK.COM return policy, there must be a minimum of 8 (eight) dead LCD pixels.

Rebates/UPC Codes

Products offering mail-in rebates are not returnable to CHIEFPICK.COM once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable, are non-refundable, and will be rejected. Only the product manufacturer can replace any defective item missing the UPC code.

Refurbished Products

CHIEFPICK.COM offers a 15-day refund-only return policy for all refurbished merchandise. Remember if you purchase a Refurbished product you will receive an OEM BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Refurbished products, even if the missing accessory is required for the item to function properly.

Bundle Specials

Bundle Specials contain multiple items offered together at a discounted price. Bundle offers valid only while supplies last. Purchasing multiple units of a Bundle Special that feature a mail-in rebate may yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for replacement only. Individual items may only be returned for replacement if an RMA number is acquired within the Standard Return period.

Out-of-Stock (Back-Order) Items

Sometimes items are returned to CHIEFPICK.COM after the product has been discontinued. If Chiefpick no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email with two options: either CHIEFPICK.COM can send you a comparable replacement item, or a refund of the current market value of the product will be issued. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

RMA FORM:

Please fill-out this form completely. Please add rma@chiefpick.com e-mail address on your safe list for further rma process updates.

Click Here for RMA FORM

Please contact customer service if you have any question. Thank you.